Quality - Grupo Transcoma
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We guarantee ethics and social commitment with the aim of obtaining and maintaining the trust of our customers, suppliers, collaborators, administration and any other stakeholder.

QUALITY

Transcoma Grupo Empresarial fosters an organisational culture that includes both employees and directors. Its main aims are to promote the feeling of pride of belonging to the Group and to have motivated and skilled people who have a positive effect on the quality of the services provided, obtaining a competitive advantage and strengthening the links with all stakeholders. Transcoma Group believes in the value of people and in the ability of their companies to cover a wide spectrum of services in the logistic chain.

To do so, the Group has an established organisational structure in which the roles and responsibilities of each and every one of the employees are clearly defined. Top management proposes strategic three-yearly or five-yearly plans, which reflect the business policy to be followed and the short, medium and long term goals.

The company complies meticulously with the legislation affecting the operation of the different companies, ensuring full commitment to the relevant administrations and paying continuous attention to any change related to governmental policies, international trade or global wars and conflicts that may have repercussions on some of their alliances or subsidiary companies. In this regard, any potential political and/or territorial change that may affect the national unit is considered.

All of the above seeks to establish Transcoma Group as a leader in the sector and to ensure the trust that is placed in the company by the owners, the employees, the clients, the suppliers, the administration, the community and in general, any entity or person who may have a relation with the organisation.

Transcoma Grupo Empresarial believes that correct communication is the cornerstone of success, and consequently, it defines clear rules and guidelines that are sent to each and every one of their collaborators by communiqués, emails and via the corporate intranet; as well as to clients and suppliers using different computer tools.

ISO

The implementation of the ISO 9001:2008 facilitates the continuous improvement of quality management systems (SGC) and organisation processes. In turn, this improves the ability of our operations to meet the client’s needs and expectations.

The ISO 9001:2008 standard is based on eight principles of quality management:

  • Customer-focused
  • Leadership
  • Staff participation
  • Process-based approach
  • Management system approach
  • Continuous improvement
  • Fact-based approach for decision-making
  • Mutually beneficial relationships with suppliers

ISO 9001

For Transcoma Grupo Empresarial, quality —understood as the commitment to satisfy our customers’ demands and expectations through the most effective and efficient services— has always been our utmost desire and aspiration. That is why we have implemented a quality system based on the ISO 9001 international standard, aimed at managing and controlling the organisation in terms of the quality of the activities the Group carries out.

ISO 9001:2008

ISO 9001:2008 establishes the criteria for a quality management system. The standard is based on a series of principles, including a strong focus on the client, the motivation and involvement of top management, and an approach based on processes and continuous improvement. With ISO 9001:2008, we ensure that our clients receive highly efficient services.

ADVANTAGES

  • We improve every day to offer our clients an optimal service.
  • We improve every day to offer our clients a proactive and efficient service.

 

For further information visit www.iso.org

 

AEO

AEO (AUTHORISED ECONOMIC OPERATOR)

The Authorised Economic Operator (AEO) is a key figure within international trade, facilitating direct procedures with control authorities without any intermediaries, providing specific advantages all across the European Union.

RELIABLE ECONOMIC OPERATOR FOR CUSTOMS OPERATIONS

The Authorised Economic Operator came about through the need to increase the role of customs in terms of security in the international logistic chain. The figure of the AEO is one of the mechanisms —probably the most important one— by which customs will develop this new role to benefit legitimate trad.

TYPES OF AUTHORISED ECONOMIC OPERATOR CERTIFICATE

There are two types of certificate, responding to the demand of requirements and of the resulting benefits:

AEOC

Authorised Economic Operator for customs simplifications

AEOS

Authorised Economic Operator for security and safety

In general, an AEO Company will have easier, simpler and more direct access to the Customs Administration. The main advantages resulting from the status of Authorised Economic Operator, according to that established by the community customs regulations are as follows:

COMBINED AEO

ADVANTAGES

AEOC

AEOS

Easier access to simplified customs procedures: swiftness in the processing of customs documentation

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Fewer controls for goods subject to security and safety

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Fewer inspections of customs warehouses

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Fewer requirements in the processing of permits for public bonded warehouses (dap/dda/adt)

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Better planning / transport optimisation

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Minimises logistic delays and reduces transport costs

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Less document and physical controls

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Priority treatment of shipments selected for inspection and possibility of requesting a specific place for inspection

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Commercial benefits: reduced costs and delivery times for the operator

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Reputation / loyalty / attracts clients

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Large multinationals demand business partners with AEO accreditation

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Improved relations with different administrations

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EXCLUSIVE AEO BENEFITS

AEOC

AEOS

Centralised clearance

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Self-assessment

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Reduction/waiver of guarantees

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Presentation of simplified declaration at customs

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Proof of status by authorised issuer

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Fewer physical and document checks

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Priority in physical checks. Option to choose the checking location

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Warning of customs declaration checking prior to the presentation of goods

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No security data in departure customs declaration

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Warning of physical checks before the arrival of goods

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All freight forwarding simplifications require AEO requisites

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Authorisation to use warehouses and special regimes: require AEO requisites

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Maximum safety is guaranteed when all the participants in the logistic chain are safe operators. When this is not the case, risks increase and logically, the advantages decrease

Requirements to obtain the Authorised Economic Operator certificate:

REQUIREMENTS

AEOC

AEOS

Established in the customs territory of the union

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Compliance with the customs legislation and tax regulations

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Appropriate recording of registrations. Verification of operations

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Financial solvency

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No serious offenses

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Suitable level of competence or of professional qualifications (at least 1 member of the company)

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Appropriate regulations in the area of security and safety

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TRANSCOMA GROUP CERTIFICATES

  • CERTIFICATES

    • COMPANY ⇨ SCOPE
    • TRANSCOMA SHIPPING ⇨ AEOC
    • TRANSCOMA LOGISTICS ⇨ AEOC
    • LOGIPOINT ⇨ AEOF

For further information visit: European Commission

Efficiency Network

Efficiency Network is the seal of quality as a trustworthy partner of the Port of Barcelona in containerised goods services (companies and administrations), by which we commit and undertake to offer trustworthiness and security to our clients.

Security

Terminals certified by the Quality Stamp (TCB and TERCAT) guarantee that no type of incident —damage or missing goods— will be caused to the goods in the container during its handling and stay. The container will be delivered, in the case of imports, with the same seal as when it left the terminal.

Realiability

  1. Collection/delivery of containerised goods within the deadlines agreed with the client, with a maximum margin of two hours.
  2. Shipment of goods in the planned scale according to that agreed.
  3. Customs dispatch in less than 17 working hours, and dispatch of goods with the participation of the BIS (Border Inspection Services) in less than 25 working hours.
  4. Processing of authorisation for the entry of dangerous goods on land to guarantee the planned shipment.
  5. Notification of the availability of the bill of lading within 10 work hours after the ship has departed.

Information, Transparency and Traceability

The Customer Services (CS) of the Port Authority of Barcelona undertakes to provide information about the main operations, dates and incidents related to the import/export of the goods within a maximum of 4 working hours.

It also undertakes to provide information on the harbour dues applicable on the goods (T3) in two application systems:

For further information visit: Port of Barcelona

TRANSCOMA-GRUPO_ISO9001-2

ISO 9001

TRANSCOMA-GRUPO_AEO-NEW-2

AUTHORISED ECONOMIC OPERATOR

TRANSCOMA-GRUPO-EFFICIENCY-NETWORK

EFFICIENCY NETWORK

GUARANTEE MARK VALENCIA PORT

It is the Quality System of the port community implemented in the ports of Valencia and Sagunto, and owned by the Valencia Port Authority. 

The most relevant companies and all public bodies coordinate to provide port clients (importers, exporters and shipping lines) with guaranteed global service standards. As such, the Mark is the only system that guarantees end users comprehensive services until arrival at their facilities. This enables the port clients to identify and work with companies from the port community that are publicly committed to quality and are endorsed by the prestigious Guarantee Mark. 

FEATURES

The Guarantee Mark is a Comprehensive Quality System that guarantees the provision of specific port services, through the fulfilment of commitments voluntarily undertaken by the companies and public entities that are providing services. The commitments are as follows:

a) General commitments:

  • Shared IT systems
  • Compliance with standards and agreements
  • Promoting training
  • Quality systems and coverage
  • Reliable information
  • Invoicing transparency

b) Specific commitments: 

This refers to a number of commitments specific to each group and linked to each of the Guarantees in which said group intervenes and which are gathered in the corresponding articles of the Procedures Manual. These commitments are related with the documentary and physical processes carried out by the different groups of the port community. 

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